As a modern vacation hotel in the Ammerland region, the hotel offers 80 comfortable rooms with a focus on chocolate enjoyment and well-being.

Please introduce yourself briefly and tell us what makes your hotel or hosting role special.
My name is Kathlyn Voss and I recently joined my parents at the hotel. Our hotel is the only chocolate hotel in Germany. That actually says everything about what distinguishes us – uniqueness! 

Did you or how did you do revenue management before you switched to happyhotel?
Yes and no. My parents had integrated “yielding” in our old PMS. This involved raising prices incrementally based on occupancy. But it was always the same. To raise the prices, for example, for heavily booked periods or individual days, even before the utilization limit, was only possible with an enormous amount of effort. So not at all. 

What were the decision criteria for happyhotel?
Since not only I, but also my father works with it, it had to be in German. Intuitive usability and a strong algorithm were important to me. It was important to him that he has good support that he can reach by phone and that it is not too complicated to use. He also has certain key figures that he used to determine manually via his Excel lists. These are now also displayed graphically. 

What does the dynamic pricing process look like NOW for you guys?
I look in happyhotel in the morning and mostly accept all price proposals for the next 2-3 months. About 1 time a week I go through the price proposals for the next 365 days. This costs me a total of maybe 1 hour a week. 
My father uses the analysis area very intensively to get an overview of the future booking situation and to observe the prices of the competitors. 

Which features of happyhotel do you not want to miss anymore?
None at all! But especially the booking curve is insanely interesting. With us currently within 2 weeks still come about 20-30% occupancy in addition. So you can estimate the booking situation despite spontaneous bookings much better! 

How has your average workday changed since integrating happyhotel?
We can now control our prices on a daily basis! 

What is the best thing about happyhotel?
That it is so uncomplicated!

Which function saves you the most time?
The price proposals, which can be accepted with one click and thus also directly change all prices in all channels.

Have you already made a recognizable additional turnover and if so, by what percentage have you been able to increase your turnover through happyhotel?
Yes! It is difficult to say what exactly is due to happyhotel, because the demand this year was generally higher than ever before and we were able to push through higher prices as a result. Without happyhotel, we probably wouldn’t have been able to implement this adjustment. 
We increased our average rate by about 30€ in the June to October period compared to 2019, while occupancy also increased by almost 10%. Unfortunately, we have no past data in happyhotel due to our PMS change. I am looking forward to next year when we can also use the previous year comparisons.

What are your personal tips for future happyhotel users?
Just test it, it hardly takes any work to set it up and you understand right away how it works. If you don’t use it, you’re simply missing out on revenue. 

What do you wish for the future of happyhotel?
That you can control restrictions also as uncomplicated as the price suggestions in happyhotel 🙂

Kathlyn Voss


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